We encourage the Buyer to review the listing before making the purchase decision. In case Buyer orders a wrong item, Buyer shall not be entitled to any return/refund. Buyer needs to raise the refund request within 10 days from the date of payment realization. Return of a product is allowed in following situations:
- Item was defective
- Item was damaged during the Shipping
- Products was/were missing
- Wrong item was sent by VintageKites
Points to be noted:
- We can always accept the return irrespective of the policy.
- Buyer is asked for "Reason for Refund/Replacement request".
- Once Buyer has raised a return/refund request by contacting us, VintageKites can choose one of the following options:
- Replace after shipment collection - VintageKites has agreed to wait for the logistics team to collect the shipment from the buyer before replacing it)
- Refund after shipment collection - VintageKites has agreed to wait for the logistics team to collect the shipment from the buyer before refunding)
- Refund without shipment collection - VintageKites has agreed to refund the buyer without expecting the original shipment back)
- Replace without shipment collection - VintageKites has agreed to replace the order without expecting the original shipment back)
- On certain select days as specified by VintageKites separate policies may be applicable.
In the event VintageKites accepts the refund request raised by the Buyer, Buyer will have to return the product and then the refund shall be credited to the Buyer to his original payment method in case of online payment and in case of Cash on Delivery a DD will be issued in the name of Buyer (as per Buyer’s details provided in his account with vintagekites.com).
In the event VintageKites accepts the replacement request raised by the Buyer, Buyer will have to return the product to VintageKites and only after return of the product, VintageKites shall be obliged to provide the replacement product to the Buyer.
Further for returns being made by Buyer to VintageKites of the product, the product should be "New" and returned with original packaging
If the product being returned is not in accordance with the above parameters, then Buyer shall not be entitled to any refund/replacement from VintageKites.
Shipping cost for returning the product shall be borne by VintageKites.
